Ever find yourself right up against your moral wall. That happened to me this weekend and although I’m not proud of what my “knee jerk” reaction was (I know now why jerk is in knee jerk) I am glad for the experience.
My Outlook program decided to bite the dust and simply not let me access emails or send any. I have a new Dell Inspiron that is “insured” up to the hilt (so I thought) because I love my computer…but I don’t understand how to fix things when they go down. Not at all.
I call Dell and spend close to three hours (most of it on hold) trying to get this fixed. The final half hour was spent with someone who could fix it…but wouldn’t unless I paid them.
Turns out my four year extended warranty and my four year extended technical warranty doesn’t include software. Now go figure…what would technical mean to you. Plus the last question I asked when buying this beauty was, “Is my system now completely covered?” Yes yes I’m told.
